Zone / Zonal Offices - Muthoot Fincorp
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Zone / Zonal Offices


Zone / Zonal Offices


Assistant Zonal Head





Job Code


Job Responsibilities

Lead the team of Branch Managers as well as Area Managers & Regional Managers in the Zone / State and guide them to achieve the Business targets, profitability and productivity targets with operational efficiency..


As per Industry Standards

Area of Responsibility:-

  • Lead the team of Branch Managers as well as Area Managers & Regional Managers in the Zone / State and guide them to achieve the Business targets, profitability and productivity targets.
  • Innovate, plan & implement new ways & means to increase walk-ins & attract new customers and retain existing ones and to convert non-BEP branches to BEP branches.
  • Achieve the targets of the Region for gold loans and other loan products including SD & TPP for various quarters as well as for the financial year (FY) – ensure quality of collaterals/ ornaments pledged.
  • Plan & implement at branch level local visibility initiatives and marketing activities.
  • Systematic roll out of brand/ product launch lead generation and conversion.
  • Timely interest collection by branches and recovery of over dues – minimizing NPA status of accounts as well as auction of gold.
  • Ensuring operational efficiency of branches and ensuring systems and procedures are followed by branch staff.
  • Ensuring prompt and efficient customer service by branches – prompt resolution of grievances/ customer complaints if any in the region.
  • Minimizing loss on account of Spurious/ Low purity and the ornaments and efforts for recovery – follow up of court cases.
  • Prompt reporting of any fraud/ any untoward incident/inquiry or investigation by any outside agency to HO Ops Department as well as BBH
  • Efficient handling of any incidents of fraud including recovery & prompt action against culprits/filing of police case & follow up of police and all court cases till their logical conclusion.
  • Timely rectification of observations of Gold inspector/ internal auditor at branches.
  • Recruitment of right persons for the right job to meet the branch requirements & proper assessment of manpower/ redeploying surplus staff.
  • To ensure quality training of Staffs, recruitment, employee engagement and retention activities.
  • Facilitate line functionaries/ stakeholders in attending staff grievances.
  • Minimizing staff attrition Cost optimization- Control of Branch expenses and control on Cash/Bank
  • Correction of branch rentals wherever applicable and merger/ shifting of unviable branches.
  • Ensuring proper team building at branches, identify training needs and co-ordinate need-based training programs.
  • Ensuring qualitative visits to branches by AM & RM team as well as self, follow up of visit reports for effective resolution of all issues including infra and upkeep.
  • To deliver against service level agreements for businesses and adherence to Standard operating procedure.
  • To deliver quality service to customers, reduce customer complaints and implement innovative customer service initiatives.
  • To nurture the team and implement team development/leadership programs

Educational Qualification:- Graduate (minimum), Preferably Master’s Degree in Business Administration

Technical Certification:- Good knowledge of MS Office applications mandatory

Skills Required: 

  • Excellent organizational and leadership skills.
  • Team management
  • Outstanding communication and interpersonal abilities
  • Strategic planning skills
  • Change Management skills
  • Analytical ability

Behavioral Competencies:

  • Result oriented
  • Self-Driven
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Beware of fraudulent job consultants

It has been brought to our notice that certain individuals are receiving fraudulent emails, phone calls, and messages, etc, about job vacancies with Muthoot FinCorp and they are also being asked to deposit money in certain bank accounts.

Please be informed that such communications and practices are completely mala fide and sent with an intent to defraud the public and bring disrepute to the goodwill of our Company. Our Company does not ever demand any fee/money against recruitment nor for the application/interview process.

The public at large is hereby cautioned not to be misled by any such communications received through emails, message or any other communication mode.

Please contact us for further information about the genuineness or otherwise of such communications at:

Muthoot FinCorp Ltd.

MG Road, Near Spencer's, Trivandrum - 695 039

Phone: 0471 4911550 / 0471 4911430

Email: [email protected]