Muthoot FinCorp

• Organisational Development - To design and deliver specific and time-bounded OD and change management strategies, processes, and interventions.
• Training Need Analysis - Conduct comprehensive analysis that may involve different stakeholders (Learners, their Managers, Leaders, HCMD team, etc.) to understand the training requirement
• Learning Design - Design the program/ learning agenda basis the analysis and extensive research while keeping in mind the desired results from the learning intervention
• Content Development - Design relevant content as per the learning requirement, internally or externally and get the necessary buy-in from the stakeholders to roll it out.

• Talent Management – Design and execute progressive talent management strategies to ensure that top talents are identified, managed, and developed through structured development programs

• E-Learning Platform Management – Ensure optimum usage of external self-learning platforms through orientation and engagement programs.
• Championing Organisation Culture - Ensure all employees joining the organisation from outside are getting the appropriate cultural orientation, including mentoring, buddy-bud programs
• Education Assistance Programs administration

Location: Trivandrum

Experience: Overall 8+ years, with at least 5 years in Learning & Development

Qualification: PG in Human Resources or UG with relevant experience

• Supporting Collections and Recovery.
• MIS for the senior management and supporting field team in collections.
• Coordination with various departments, team members, providing critical inputs to the management through market analysis.
• Ideas to simplify the process. Must be proficient (talking) in English, Hindi, Tamil, and Malayalam. 
• MS Office exposure needed.
• Experience Required: 3 to 4 years ( Candidates with collections experience preferred)
• Educational Qualification: Graduate / Post Graduate

Disbursement related - Maintain TAT & Quality of loan disbursements and documentation as per process guidelines

Ensure compliance with regulatory and internal guidelines

Ensure a high level of productivity for a cost-effective operational service delivery to business. Productivity to be at least 20% higher over the previous year.

Ensure resolution of service requests and complaints as per agreed TAT and other metrics

Service related – Interaction with the business / branch group to solve queries, improve FTR % to ensure maximum customer satisfaction. Ensure Zero escalations.

Branch ownership for improving branch performance across various business / operational parameters like FTR, loan file dispatch, open credits, etc. This should be demonstrated by way of actual branch performance data with a minimum benchmark in performance.

Process related- Constant review of the processes to improvise the current process, increase efficiency and work towards timely and effective resolutions

Self-Development – Attend training programs with regards to new processes / workflow

Timely closure of Internal Audit Reports and achieve a satisfactory rating in Internal Audits

Identify and implement at least 3 process / productivity improvement measures during the year

Should have managed a loan fulfillment unit operating from a single or multiple location in a medium to large lending business, whether in a NBFC or a Bank.

Knowledge of regulations as applicable in the lending business.

Must have demonstrated ability to automate transaction processing, implement customer self service tools, for improved service delivery.

5 to 7 years in the lending industry, in Operations with Transaction Processing Expertise spanning products under various Retail Loan products (secured or unsecured).

• To handle routine payments as per the register.
• To maintain and communicate Excess Cash Holding MIS with concerned departments.
• To ensure timely communication of Replacement RTGS for the fund transfer with respective banks.
• To generate ERP files in regular intervals and regular Posting of entries.
• To manage transfer of funds to HP/Exim and additional fund to MCSL.
• To issue Cash vouchers and Printing/disbursement of cheques post approvals from concerned authorities.
• To manage Payment authorization/ERP authorization within set timelines.
• To maintain the payment/transaction details and ERP payments in proper format.To manage the Fund transfer to branches through RTGS facility.